Refund policy
Last updated: August 27, 2026
CRYSTAL CLEAR ASHTRAYS LLC (doing business as Crystal Home Essentials) accepts return requests within 30 days of delivery, subject to the conditions below.
Return window
You may request a return within 30 days of the delivery date. This includes change of mind, damaged items, and defective items.
Return eligibility
- The request is made within 30 days of delivery
- The item is unused and in its original condition, unless it arrived damaged or defective
- The item is returned with its original packaging, accessories, and included materials where possible
- You provide your order number
Non-returnable items
- Items marked Final Sale on the product page before purchase
- Customized or personalized products
- Items used, damaged by the customer, or altered after delivery
- Items missing original packaging or included accessories, unless the item arrived damaged or defective
How to request a return
Email support@crystalhomeessentials.com with your order number and the reason. Include photos if the item is damaged, defective, or incorrect. Do not ship a return until we confirm the request.
Return shipping
If the item is defective, damaged in transit, or we sent the wrong item, we cover return shipping.
For a change-of-mind return, the customer pays return shipping.
Refunds
After we receive the item and confirm it meets this policy, we issue the refund to the original payment method within 5–10 business days. Your bank may take additional time to post the refund.
Original outbound shipping is refunded only when the return is our error, or the item arrived damaged or defective.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, email us within 30 days of delivery with photos. We will replace or refund as appropriate.
Contact
CRYSTAL CLEAR ASHTRAYS LLC
Doing business as Crystal Home Essentials
620 S 21st St
Council Bluffs, IA 51501
United States
Email: support@crystalhomeessentials.com
Service hours: Monday–Friday, 9:00 AM–5:00 PM (ET)